HOW     TO     PLACE     AN     ORDER

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orders can be placed by phone or email


EMAIL ORDER : orders.awgrapid@btinternet.com

Tel Order Line :   01797 690163

 

If you would like further information about any of our products or require a quote
please email : anton.awgrapid@btinternet.com or call 01797 690163


Credit cards accepted by phone

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ABOUT US

We are the WARRANTY DEPARTMENT, DISTRIBUTOR AND MAIN RAPID UK AUTHORISED SERVICE CENTRE (since 1994) for the Sale, Repair and Service of all Rapid Electric Stapling Machines, Tackers, Pliers and Hole Punches and the only Distributor in the UK who specialise purely in Genuine Rapid Brand Products

We deal with ALL WARRANTY AND AFTER SALES SERVICE for Rapid Products in the UK and Ireland and also supply genuine spare parts, staples, cassettes and accessories

We supply Business Organisations, both large and small including Schools, Local Governments, Financial Institutions, Colleges, Universities, Banks and other Professional Bodies, NHS and other Health Organisations, Printers, Packaging Companies etc, throughout the UK and Ireland

We offer credit facilities to Schools, Local Governments, Financial Institutions, Colleges, Universities, Banks and other Professional Bodies, NHS and other Health Organisations

We also sell direct to the General Public at hugely discounted prices, with NO MINIMUM ORDER

Company Registrataion No: 4633217 +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

DELIVERY   CHARGES   FOR   UK   MAINLAND ORDERS

All prices quoted are exclusive of VAT



Orders up to 1kg - £3.99 - (1st Class Post)
Orders up to 2kg - £5.99 - (1st Class Post)

Orders up to 2kg - £3.99 - (2nd Class Post)

Orders over 2kg up to 20kg - £6.99 - (Next Day Carrier)

ORDERS OVER £150 (excluding VAT) - FREE NEXT DAY DELIVERY

Saturdays, Sundays and all UK bank and public holidays are not classified as working days

Please note, if placing an order on a Saturday or Sunday you can expect to receive your items the following Tuesday

For guaranteed same day despatch of in-stock products orders must be placed by 4pm Monday-Friday (excluding UK bank and public holidays)



damages or non delivery

Damage to goods or shortages in the quantity delivered must be reported within 5 working days of receipt of goods.

Non-delivery of goods must be notified within 7 days of receipt of the invoice.


return of goods

If goods need to be returned you must obtain prior consent from our Customer Service Department 01797 690163. Any product returned for credit must be in pristine saleable condition and returned in the original transit packaging together with any accessories, brochures, manuals that came with the product within 7 days of receipt of goods


warranty policy

The guarantee covers material and production defects, with the proviso that, with staplers, the genuine Rapid/Isaberg staples are used

There is a 5 Year Warranty on Desktop Staplers, Heavy Duty Staplers, Manual Pro Tackers, Stapling Pliers and Hole Punches (with the exception of the cutters and discs unless faulty - which are replaceable items)

There is a 3 Year Warranty on Combi Tackers and Handy Tackers

There is a 2 Year Warranty on Electric Tackers, Hammer Tackers and Electric Stapling Machines (with the exception of the insert stapling head unless faulty - which is a replaceable item)

Some products have a 1 Year Warranty, this normally applies to the economy products

Please see individual product description for warranty details


Warranty procedure for repair or replacement

Faulty products to be returned to:

AWG Rapid Services Limited
Rapid Authorised UK Service Centre/Warranty Department
Amelia House
Harden Road
Lydd, Romney Marsh
Kent
TN29 9EN

If you require your faulty warranty item to be collected please contact below to place request

If in doubt with regard to warranty procedure please contact:

AWG Rapid Services Limited
Rapid Authorised UK Service Centre/Warranty Department
Tel: 01797 690163
email: anton.awgrapid@btinternet.com


out of warranty procedure

If products are out of warranty please either contact AWG Rapid Services Limited on 01474 852430 or return, for free estimate, directly to:

AWG Rapid Services Limited
Rapid Authorised UK Service Centre/Warranty Department
Amelia House
Harden Road
Lydd, Romney Marsh
Kent
TN29 9ENN


orders can only be placed by phone, email or fax
(all prices quoted are exclusive of VAT)

Order Line :   01797 690163


EMAIL ORDER : orders.awgrapid@btinternet.com

If you would like further information about any of our products or require a quote
please email : anton.awgrapid@btinternet.com or call 01797 690163


Credit cards accepted by phone